Return & Refund Policy

Returns & Refunds at See's Candies

At See's Candies, your satisfaction matters. If you’re not happy with your purchase, we’ll either refund your money or replace the product at no extra charge — no hassle, no fuss. Here’s how our return and refund process works.

Eligibility & Timeframes

You have up to 60 days from the date of purchase to request a refund or replacement. After 60 days, we won’t be able to process any returns or refunds.

Note: Because our chocolates are preservative-free with limited shelf lives, we cannot guarantee freshness for orders shipped internationally, or to PO boxes, APO/FPO addresses, or certain pickup locations. If you order to one of these addresses, we do our best, but cannot control conditions after shipment.

Items marked as final sale are not eligible for return or refund.

How to Initiate a Return or Replacement

  1. Contact See's Candies through the contact method provided on our website. Do not send your product back before contacting us.
  2. Provide the following details:
    • Your name and contact information
    • A description of why you are unsatisfied
    • Date and place of purchase
    • Proof of purchase (receipt or order confirmation)
  3. We will review your claim and guide you on the next steps.

Return Shipping

If a return is approved, you will be responsible for covering the cost of return shipping.

Refund Process

  • Once we receive and inspect your returned product, we'll notify you about the approval status.
  • Approved returns will be refunded to the original payment method.
  • Refunds typically take between 5 to 10 business days to process but may vary depending on your bank or credit card provider.
  • If you do not see the refund after about a week, please first check with your bank and then contact us if the refund is still missing.

Replacements

If you prefer a replacement rather than a refund, please inform us when you contact See's Candies. We will process and ship a replacement item once your return is approved.

Damaged or Defective Products

If your order arrives damaged or with a manufacturing defect, contact us immediately. Providing a photo of the damage can help speed up the process but is not mandatory. We will arrange a refund or replacement promptly.

Exchanges

We do not offer direct exchanges. To get a different item, return your original purchase for a refund and then place a new order with the desired item.

Additional Notes

  • Please note that we reserve the right to request additional information to verify your return claim.
  • We may deny requests in cases of suspected fraud or misuse of the return policy.
  • For any questions or clarifications, please use the contact method listed on our website or email us directly at mitchellthomas180321@outlook.com.